Case Study: Pfizer achieves seamless global IVR migration with Klearcom

Pfizer Partners With Klearcom For Seamless, Global Ivr Migration

Pfizer, a global pharmaceutical giant, needed to migrate its complex IVR systems from multiple vendors to a centralized global solution. The challenge included discovering unknown IVR content across 100+ countries in numerous languages, all while complying with strict security standards. Klearcom was chosen as the vendor to provide a seamless, non-intrusive discovery and migration service.

Klearcom implemented its SaaS solution to automatically dial numbers, map all IVR functionality, and identify misconfigurations without any system integration. This provided Pfizer with full visibility and enabled a successful migration. The results included a 99.2% uptime rate, real-time issue resolution, and an estimated savings of millions of dollars and two years of work that would have been required to manually map the systems.

Pfizer

Christine Ramsey

Head of Client Operations