Case Study: United World Telecom streamlines global toll-free number testing with Klearcom

Klearcom Ensures United World Telecom's Global Toll-free Numbers Run Smoothly

United World Telecom, a global provider of local and toll-free numbers, faced significant challenges in efficiently testing its services across multiple regions and time zones. Their manual testing process was slow and error-prone, making it difficult to ensure all numbers were operational and to provide real-time quality assurance to their customers. They turned to the vendor Klearcom and its automated testing platform for a solution.

Klearcom implemented its platform, enabling on-demand and scheduled testing in over 100 countries. This provided United World Telecom with real-time insights into call quality and IVR functionality, eliminating manual delays. The solution improved operational efficiency, allowed the company to scale without compromising service, and increased customer satisfaction through immediate issue resolution.

United World Telecom

Alain Rodriguez

Senior Technical Support Manager