Case Study: CHEMTREC achieves 99.9% global call uptime with Klearcom

Klearcom Ensures Chemtrec's Global Call Quality With Zero Integration

CHEMTREC, a global leader in emergency call center services for the chemical industry, needed to ensure constant uptime and high-quality communications for its critical operations. Their manual call monitoring process was inadequate. They partnered with vendor Klearcom to find a robust SaaS solution that could provide real-time, non-intrusive testing without requiring system integration.

Klearcom implemented its unique solution to automate testing of connectivity and call quality across all of CHEMTREC's phone numbers. This provided real-time alerts and detailed diagnostics, enabling an immediate response to issues. The results were significant, including a maintained 99.9% call uptime success rate and a seamless migration to a cloud-based system with zero service drop. Klearcom’s technology and support were indispensable in revolutionizing CHEMTREC's emergency communication systems.

CHEMTREC

Christine Ramsey

Head of Client Operations