Case Study: EVERSANA optimizes global contact center monitoring with Klearcom

Eversana Optimizes Its Global Contact Centers With Klearcom

Eversana, a global leader in the life sciences industry, faced the challenge of inefficiently monitoring its worldwide contact centers. Their manual process for testing toll-free numbers, IVR systems, and other voice channels across multiple time zones was unsustainable and prone to error. To streamline operations, they partnered with Klearcom to implement its automated testing platform.

Klearcom’s solution provided automated, on-demand, and scheduled testing in over 100 countries. This eliminated manual checks, reduced response times, and gave Eversana real-time visibility and proactive monitoring capabilities. The implementation by Klearcom resulted in significantly improved operational efficiency, seamless global service delivery, and a scalable system to support the company's continued growth.

EVERSANA

Margot Thornton

Global Contact Center System Manager