Case Study: Thales Group improves problem formulation and team engagement with Klaxoon

How to sensitize a team to correctly formulate a problem

The Thales Group, a global aerospace and defense technology leader, faced a challenge in teaching its dispersed teams how to properly formulate and define problems using Lean methodologies. Agile coaches Philippe Bossuet and Christophe Merlen identified a need to move teams away from defining issues based on feelings or pre-conceived solutions. To address this, they turned to vendor Klaxoon to collect initial asynchronous feedback and design a solution.

Using Klaxoon's Board integrated with Microsoft Teams, the coaches created "The Problem Factory," a one-hour serious game workshop. This hybrid solution taught the 5W2H problem-structuring method through a competitive, interactive experience that included event cards to boost engagement. The Klaxoon solution led to workshop engagement rates of around 40% for post-session surveys, more than double the usual rate. The improved problem formulation skills are estimated to have saved the company several million euros by accelerating and improving the problem resolution process.

Thales Group

Christophe Merlen

Lean Agile Coaches