Case Study: Rennes Métropole achieves co-created departmental transformation with Klaxoon

How to restructure a department with effective collaborative workshops

Rennes Métropole, a metropolitan area in Brittany, France, faced the challenge of restructuring and transforming the processes of its digital department following an internal reorganization and the arrival of new team members. The Chief Digital Officer, Norbert Friant, needed a way to quickly redefine the team's tasks, projects, and skills while ensuring the approval and engagement of all employees. To achieve this, they turned to the collaboration platform from vendor Klaxoon.

Using Klaxoon's Board to create a series of collaborative workshops, the team mapped out their tasks, skills, and an action plan. The solution enabled effective visual management and participation, even remotely. The results included a co-created transformation with quick consensus, improved team empathy, and the collection of all ideas into a comprehensive, shared plan. Klaxoon also facilitated better cross-functional collaboration with other departments by providing easy, shared access to the workspace, saving time that directly benefited ongoing projects.

Rennes Métropole

Norbert Friant

Chief Digital Officer