Case Study: Microsoft increases remote workshop participation with Klaxoon

How to increase participation level in customer success workshops remotely

Microsoft, a global technology company, faced the challenge of shifting its in-person customer success workshops to a remote environment without reducing customer engagement and participation levels. Their customer success management (CSM) team, led by Jonny Rowley, needed to adapt their methods to maintain interactivity while working with groups distributed across the world.

The solution was implemented using Klaxoon’s platform, specifically its digital whiteboard product called Board, which was integrated with Microsoft Teams. Klaxoon enabled the team to run interactive icebreakers, collect feedback, and facilitate scoring exercises, which increased group engagement and attendance from a global audience. The results for Microsoft included significant time and expense savings from reduced travel, easier workshop organization, and a higher level of customer participation, all while lowering the environmental impact.

Microsoft

Jonny Rowley

Customer Success Manager