Case Study: Orange improves project management and continuous improvement with Klaxoon

How Orange uses Klaxoon for project management and continuous improvement

Orange, a major telecommunications company, needed an effective way to keep its project management and continuous improvement workshops running when teams shifted to remote work during the lockdowns. Louise Bonnet and Erell Golhen, project managers in Orange’s Continuous Improvement and Innovation Unit, looked for a tool to support their Kaizen and 5 Whys problem-solving sessions, especially for cross-functional teams working from different locations.

Orange implemented Klaxoon, especially Klaxoon Board, to run interactive virtual and in-person workshops with customizable templates, connectors, color codes, and real-time collaboration. The solution helped Orange increase participation, identify root causes faster, and quickly scale the method across agencies and teams company-wide, with employees adopting Klaxoon for both workshops and daily project management.

Orange

Louise Bonnet

Continuous Improvement and Innovation Project Manager