Case Study: Coupa Software reduces contract‑review time by 85% and improves compliance with Klarity

Coupa uses Klarity to automate a painful, and costly, manual process

Coupa Software, a $15B+ publicly traded leader in Business Spend Management with over 2,000 customers, faced a burdensome, error-prone manual customer contract review process—especially at quarter end and during audits. To address this, Coupa Software deployed Klarity, using Klarity’s NLP RevRec revenue-recognition product to streamline extraction and checklist population from its contract repository.

Klarity’s solution automatically pulls contracts, uses AI to extract metadata and clauses, pre-populates Coupa’s non-standard terms checklist, and integrates with Salesforce to review new contracts in real time. As a result, Klarity helped Coupa Software reduce time spent on the manual process by 85%, improve SOX compliance, standardize review and documentation, and enable fast, auditable reporting on in‑flight contracts and trends.

Coupa Software

Tony Tiscornia

Chief Financial Officer