Case Study: Westside Family Medicine achieves 10x reduction in patient communication time and better patient experience with Klara

Westside Family Medicine - Customer Case Study

Westside Family Medicine, a Manhattan family practice with three locations and 10 providers, was overwhelmed by constant phone-based communication that made staffing unpredictable and left patients frustrated. Dr. Bertie Bregman turned to Klara for a modern patient communication solution to address these challenges.

Klara deployed its patient messaging/communication platform, enabling Westside to move from phone calls to asynchronous texting, make smarter staffing and hiring decisions, and respond faster to patients. The practice reports a roughly 10X reduction in time spent on messages and labs, 10/10 patient satisfaction, smoother operations, and measurable cost savings since adopting Klara.

Westside Family Medicine

Bertie Bregman

MD Physician