Case Study: Spring Street Dermatology achieves 97% faster response times, saves 1,480 staff hours, and realizes 293% ROI with Klara

Spring Street Dermatology uses Klara to reduce overhead costs and boost efficiency

Spring Street Dermatology, a comprehensive medical and cosmetic treatment center with two NYC locations and seven providers, was overwhelmed by phone and email volume and lacked a way to centralize communications. Facing inefficient workflows, staff burnout, and high turnaround times, Spring Street implemented Klara’s patient communication platform to unify messaging and streamline front‑desk and clinical interactions.

Klara centralized documentation across both locations and cut message turnaround from over 24 hours to about 48 minutes (a 97% decrease), saving roughly 1,480 staff hours, delivering a 293% ROI, and allowing Spring Street to halve daily administrative staffing from four to two. The Klara solution reduced burnout, boosted efficiency, and improved the patient experience while materially lowering overhead.

Spring Street Dermatology

Ercan Akturk

Administrative Manager