Case Study: Spine & Pain Institute of NY achieves 40% faster patient communication and frees 5 FTEs with Klara

Spine & Pain Institute of NY uses Klara to improve efficiency and patient satisfaction

Spine & Pain Institute of NY, a busy 12-practitioner pain management practice in New York, faced overloaded phone lines, frequent dropped calls and patient hold times of 20–60 minutes that prevented timely communication. To solve this, the practice implemented Klara to streamline patient outreach and messaging so patients could more easily get in touch with providers.

Klara’s platform allowed patients and staff to communicate more efficiently, freeing about 5 FTEs from answering phones and producing a 40% reduction in waiting time to communicate with the practice. As a result, Klara improved patient–doctor interactions, enabled faster responses, supported more personalized care and helped the practice grow and operate more efficiently.

Spine & Pain Institute of NY

Kenneth B. Chapman

Medical Director