Case Study: Sheperd Integrative Dermatology achieves 400%+ ROI and streamlined patient communication with Klara

Sheperd Integrative Dermatology boosts their bottom line with Klara

Sheperd Integrative Dermatology, a fast-growing Charleston practice led by Dr. McLean Sheperd, was overwhelmed by rising patient communications—voicemails were only checked once a day and hiring extra admin staff would have cost over $100,000 annually. To solve the bottleneck and improve patient access, the practice turned to Klara for a modern patient communication solution.

Klara implemented its patient messaging platform, including an integrated web messenger, which drove measurable gains: patient adoption reached 92%, satisfaction scored 10/10, Sheperd captures 30–65 new patients per month through the web messenger, and the practice reports a 400%+ ROI. Klara also helped nearly eliminate refill-related calls, saved staff about 30 minutes a day, and materially improved employee and patient experience.

Sheperd Integrative Dermatology

McLean Sheperd