Case Study: Pure Plastic Surgery achieves streamlined patient communication and a 2,200% increase in new leads with Klara

Pure Plastic Surgery Uses Klara to Improve Patient Communication & Boost Patient Satisfaction

Pure Plastic Surgery, a two‑provider plastic surgery practice in Miami, faced exponential growth and mounting administrative strain: four staff were handling thousands of leads each month, patients wanted to text the office, their EHR messaging was cumbersome, and they needed a HIPAA‑compliant telemedicine solution that worked across two offices. To address these challenges they turned to Klara, using Klara’s SMS, automation, telemedicine and EHR‑integration capabilities to modernize patient communication and lead management.

Klara implemented SMS and automated workflows, shared inboxes for cross‑office collaboration, and integrated messaging and documents directly into the EHR, enabling fast lead qualification, virtual consults and post‑op follow‑ups for out‑of‑state patients. As a result, Pure Plastic Surgery saw a 2,200% increase in new leads per month, achieved a 100% customer service satisfaction rate, sped up responses, reduced administrative burden, and maintained HIPAA‑compliant, high‑quality virtual care — all powered by Klara.

Pure Plastic Surgery

Mikele Aboitiz

Practice Manager