Case Study: OB/GYN Associates of Erie achieves discreet patient messaging and faster lab-result notifications with Klara

OB/GYN Associates of Erie Boosts Patient Engagement and Collaboration

OB/GYN Associates of Erie is a 35-provider OB/GYN practice with five locations across the greater Erie, Pennsylvania area (including Northeast Ohio and Western New York). The practice needed a patient communication tool that supported patient-initiated messaging and allowed staff to deliver clinical results and notifications without forcing patients to remember portal logins, so they adopted Klara’s patient communication platform.

Klara implemented a unified messaging solution that enables discreet patient-to-staff conversations and fast delivery of lab results and notifications. From November 2021 through April 2023, OB/GYN Associates of Erie reported a 44 patient NPS (ranking “above average”), more than 975k total messages sent and 494k+ automated messages, streamlining staff workflows and boosting patient satisfaction.

OB/GYN Associates of Erie

Keith Gillette

IT Security Manager