Case Study: OB-GYN Dallas achieves 567% growth in new patients and a world-class patient experience with Klara

OB-GYN Dallas uses Klara to grow their practice with a world-class patient experience

OB-GYN Dallas, a single‑provider obstetrics and gynecology practice in Dallas, TX and member of the Privia Health network, needed a better way to manage patient intake and improve the overall patient experience. Staff were spending hours on manual appointment outreach, patients often failed to complete EHR portal check‑in, new patient registration was getting lost, appointments backed up, and phone/email communication left providers like Dr. Dullye without clear visibility — so they turned to Klara’s patient communication and intake solution.

Klara automated intake and appointment outreach via text, provided customizable online forms, and integrated with athenahealth so conversations can be exported to patient charts. As a result, OB-GYN Dallas achieved 95% patient adoption, a 567% increase in new patients per month, patients now spend 25 fewer minutes in the waiting room, and Klara saves each staff member about 1 hour per day — dramatically improving practice flow and the patient experience.

OB-GYN Dallas

Haley Matthys

Office Assistant