Case Study: Metropolis Dermatology cuts no-shows by 80% and streamlines patient communication with Klara

Metropolis Dermatology - Customer Case Study

Metropolis Dermatology, a 12-provider dermatology practice with three Los Angeles-area locations, needed to improve patient engagement and streamline workflows as it scaled. Faced with high Monday no-show rates and staff spending hours on phone outreach, the practice implemented Klara to digitize the patient journey and centralize patient communications.

Klara’s integrated broadcast, automated text appointment reminders, and scheduling tools enabled Metropolis to send mass communications in minutes, automate pending-appointment outreach, and manage bookings in-platform. As a result, Metropolis Dermatology scheduled 27k+ appointments in Klara, sent over 1 million messages, achieved a 44 patient NPS, and reduced Monday no-shows by about 80%, freeing up staff hours daily.

Metropolis Dermatology

Allie Davis

Practice Manager