Case Study: M Street Pediatric Therapy reaches millennial mothers and boosts efficiency with Klara

M Street Pediatric Therapy reaches millennial mothers with Klara

M Street Pediatric Therapy, an in-home pediatric therapy provider, needed a secure, efficient way to communicate with patients—especially millennial mothers—without relying on unsecured texts or time-consuming phone calls. They selected Klara’s communication platform to improve internal coordination among remote therapists, protect patient privacy (HIPAA), reduce call volume, and make it easier for new patients to reach out.

Klara delivered a HIPAA-compliant messaging solution that lets M Street receive photos and videos, streamline pre-appointment admin, and synchronize remote staff. As a result, M Street reports 100% of the team wants to continue using Klara, saves about 10 minutes per patient visit and 30 minutes with new patients, has eliminated much phone time, and is attracting more millennial patients through a simpler, patient-centered experience.

M Street Pediatric Therapy

Alison Liddle

M Street Pediatric Therapy