Case Study: Biltmore Restorative achieves 90% patient adoption and saves up to 3 hours/day per staff with Klara

How Biltmore Restorative Improved Communication to Boost Patient Satisfaction

Biltmore Restorative, a boutique aesthetics practice, was overwhelmed by inefficient patient and internal communications—lengthy insecure emails, missed calls, and no centralized documentation across two locations made delivering after‑care instructions and a concierge experience difficult. To address this, Biltmore Restorative implemented Klara’s secure two‑way texting and smart automation to modernize patient outreach and team messaging.

Klara centralized patient conversations and automated routine workflows, allowing Biltmore Restorative to keep communication documented and accessible across the practice. The results: over 90% patient adoption of Klara, up to 3 hours saved per day per staff member, and improved staff focus on care and patient satisfaction as communication increased without adding staff workload.

Biltmore Restorative

Katie Nagel

Patient Care Coordinator