Case Study: Healthline Medical Group achieves 80% patient enrollment and $9K/month savings with Klara

Healthline Medical Group strengthens their patient-doctor relationship with Klara

Healthline Medical Group, a full-service occupational, family, and urgent care center in Van Nuys, California, led by Dr. Emmett Berg, struggled with poor patient communication because patients wouldn’t use the EHR patient portal. That left providers and front‑office staff spending excessive time on outreach and widened the patient-doctor gap, so Healthline adopted Klara’s patient communication platform to improve enrollment and engagement.

Klara consolidated messaging, voicemail transcription, and call-to-text workflows into one asynchronous platform, eliminating phone tag and streamlining care coordination. As a result Klara drove patient enrollment from under 10% to 80%, cut enrollment time from 5 minutes to 30 seconds, recovered over $9,000 and 42+ hours of administrative time monthly (including $1,800 for voicemail transcription, $2,100 from reduced calls, and $5,300 from messaging labs/tests).

Healthline Medical Group

Emmet Berg

Medical Director