Case Study: Forest Lane Pediatrics achieves streamlined patient communication and saves nursing hours with Klara

Forest Lane Pediatrics - Customer Case Study

Forest Lane Pediatrics, an 18‑provider pediatric practice across three Dallas locations serving over 25,000 patients, was managing fragmented patient communications via a portal, phone calls, voicemails and other tools, which created nursing staff inefficiencies and required staff to stay late. To streamline outreach and speed same‑day responses, the practice implemented Klara’s patient communication platform.

Klara consolidated messaging into a single channel, enabling digital form collection, photo exchange, and real‑time chat for appointment availability; as a result, staff report saving hours each day, leaving on time, and working with less stress. Measurable outcomes include a 51 patient NPS, 53k+ voicemails transcribed and 222k+ messages sent (Jan 2022–Mar 2023), demonstrating Klara’s impact on efficiency and patient responsiveness.

Forest Lane Pediatrics

Chris McGonnell

Medical Doctor