Case Study: Connecticut Dermatology Group achieves 50% fewer no-shows and saves staff time with Klara

Connecticut Dermatology Group upgrades their patient communication to save time and cut no-shows in half

Connecticut Dermatology Group, a multi-location dermatology practice handling over 300 appointments daily, needed a more efficient patient communication system that integrated with their Nextech EHR. Their previous appointment reminder tool required hours of manual CSV uploads and caused delays in responding to patients, so they turned to Klara for an integrated messaging and reminder solution (Klara + Nextech).

Klara implemented automated appointment reminders and two-way texting that syncs directly with Nextech, eliminating manual documentation and reducing staff workload. As a result, Connecticut Dermatology saw no-shows drop from 6% to 3.4% (a 50% reduction) within the first two weeks, staff save up to three hours per day, and patient satisfaction improved thanks to convenient texting — outcomes the practice attributes to Klara.

Connecticut Dermatology Group

Elaine Lowenadler

Scheduling Department Manager