Case Study: Fort Wayne Dermatology Consultants achieves 58% reduction in abandoned calls and shorter wait times with Klara

Fort Wayne Dermatology elevates patient care and efficiency with Klara

Fort Wayne Dermatology Consultants, a leader in dermatology and aesthetics, faced long front-desk wait times, heavy call volume, long hold queues and frequent abandoned calls. To address these operational challenges the practice implemented Klara’s two-way patient messaging and workflow platform to improve communication and streamline administrative tasks.

Klara enabled seamless two‑way messaging, time‑saving templates and streamlined workflows that reduced abandoned calls by 58%, cut overall call volume by 32%, and lowered average call wait times by more than one minute. The Klara solution improved staff efficiency, shortened patient wait times and enhanced patient satisfaction while helping the practice maintain high-quality care.

Fort Wayne Dermatology Consultants

Ann Baker

Chief Operating Officer