Case Study: Solar Power Pros achieves 50% lower no-show rate with Kixie

How Solar Power Pros Reduced Their No-Show Rate by 50% With Kixie

Solar Power Pros, a 40-person renewable energy company in Colorado using Pipedrive CRM, was struggling with an underpowered phone system that couldn’t support outbound lead follow-up, nurture workflows, or automated onboarding messages. After testing four different phone solutions, Sales Support Specialist Brad Samuels selected Kixie for its virtual phone capabilities and native Pipedrive integration to streamline calling, texting, and CRM workflows.

Kixie’s click-to-call, one-click contact/deal access, follow-up cadences, SMS templates, and call recordings helped the team make more calls and schedule more reliable demos. Within one month Kixie drove a 50% lower no-show rate (from 10% to 5%), saved about one hour per agent per day, and enabled contact with roughly 200 more leads—translating into more closed deals and meaningful revenue impact.

Solar Power Pros

Brad Samuels

Sales Support Specialist