Case Study: Indiana University Health speeds diagnoses from weeks to hours and improves patient care with Kiteworks

Premier healthcare provider improves the productivity and security of sharing patient information between doctors and specialists

Indiana University Health, a large Indianapolis-based healthcare system with an extensive telemedicine network, needed a faster, secure way to share very large clinical files (EEGs, sleep studies, images) between doctors on different networks. Prior workflows relied on shipping CD-ROMs, causing dangerous delays; the organization required HIPAA-compliant security, the ability to bundle many files, and an intuitive, email-like interface clinicians could use without IT support.

IU Health deployed Kiteworks on-premises—using secure file sharing, email file transfer, automated transfers, web forms and APIs—so clinicians can send unlimited-size folders via an email-like UI or Outlook plugin and automate delivery. The platform enabled real-time file access that reduced diagnostic turnaround from days or weeks to hours, supported same-day test results, streamlined staff workflows, and improved patient care and resource allocation.

Indiana University Health

David Boyer

Video Architect