Case Study: Wayne Metro achieves 80% reduction in hiring approval time with Kissflow

Wayne Metro Reduce Hiring Approval Time by 80%

Wayne Metro, a Detroit-based non-profit (about 300 employees) that runs community programs and services, was bogged down by paper-driven, slow hiring and personnel workflows that delayed placements and strained cross-department collaboration. To modernize recruiting and onboarding, Wayne Metro turned to Kissflow’s workflow automation platform to replace manual forms and approvals.

Kissflow provided customizable, no-code forms and cross-department workflows with mobile approvals and permission controls, letting HR update processes without IT. As a result, Wayne Metro cut average hiring approval time from five working days to two (with some hires approved within 24 hours), greatly improving real-time communication and onboarding efficiency thanks to Kissflow.

Wayne Metro

Yvonne Herman

Chief Human Resource Officer