Case Study: Vonage achieves glitch-free customer order automation with Kissflow

Vonage Automate Customer Orders and Get Glitch Free

Vonage UK, a growing telecom and media company (501–1000 employees), struggled with a custom-built order management system that had become too complex and prone to manual workarounds, causing orders to slip and processes to fail. To enforce standard processes and gain real-time visibility, Vonage UK turned to Kissflow’s workflow automation platform to simplify customer onboarding and order management.

Kissflow implemented automated workflows that kick off when customers submit subscription forms and carry approvals through finance to operations, also coordinating with external suppliers. The Kissflow solution eliminated many manual handoffs, made internal and supplier communication glitch-free, and enforced process consistency — enabling Vonage UK to streamline operations and build 73 workflow apps that control their customer order lifecycle.

Vonage

Colin Bonner

Vice President Business Operations