Case Study: Vibrant Emotional Health achieves faster approvals and halves form completion time with Kissflow

Supporting Mental Health With Process Health

Vibrant Emotional Health, a New York–based non-profit that runs the National Suicide Prevention Lifeline and NYC Well, was hampered by manual purchase approvals that required physically routing forms and caused multi-day delays. After finding DocuSign inadequate for calculations, data manipulation, searchable reports and with rising license costs, Vibrant sought a scalable, cost‑effective workflow automation solution and chose Kissflow.

Kissflow helped Vibrant build automated approval workflows and about 20 apps, adding layered approvers, approval thresholds, form validations, searchable reports and remote access. The Kissflow implementation cut form‑filling time by more than half, significantly reduced manual errors, sped up approvals, and delivered strong customer support as Vibrant plans to move all forms to Kissflow.

Vibrant Emotional Health

Zenzele Tanya

Internet Application Specialist