Case Study: Rafic A. Kreidie (RAK) achieves rapid, transparent approvals—cutting processing time from 1 hour to 5–10 minutes—with Kissflow

Rafic A. Kreidie (RAK) Paper Approvals Deserve to Go the Way of the Dodo

Rafic A. Kreidie (RAK), an engineering and contracting firm in Jeddah, Saudi Arabia, struggled with slow, paper-based approvals and a backlog of support requests that threatened contract delivery and demoralized teams. IT Specialist A. Hashim led the effort to modernize processes and chose KiSSFLOW’s workflow automation platform to replace manual paper trails and improve cross-departmental task tracking.

KiSSFLOW implemented digital workflows, visibility dashboards and notifications (later upgraded to KiSSFLOW 2.0 with dynamic reporting), which gave managers real-time insight into where tasks were stuck and who was delaying them. The result: approvals and procurements became far faster and more transparent—what once took about one hour now takes 5–10 minutes—reducing delays, eliminating finger-pointing, and enabling RAK to streamline operations with multiple automated apps and responsive vendor support.

Rafic A. Kreidie

A. Hashim

IT Specialist