Case Study: CaratLane achieves rapid no-code app deployment for warehousing, quality, accounts and customer service with Kissflow

Powering customer satisfaction with No-code/Low-code

Caratlane, India’s largest online jewelry retailer, faced rapid expansion and needed a single, customizable solution to keep teams across offices and warehouses coordinated for warehousing, quality checks, accounts and customer service. Recognizing that in-house IT would take months and packaged solutions lacked needed flexibility, Caratlane turned to Kissflow’s no-code workflow automation and business process management platform to let business users build apps without programming.

Using Kissflow, Chief Product Manager Ajit Singh acted as a citizen developer to design, test and deploy the required apps — building 21 applications in a span of days and having key workflows ready in as little as a week. Kissflow’s platform cut implementation time from months to days, enabled faster collaboration across functions, and delivered rapid, measurable operational improvements for Caratlane.

CaratLane

Ajit Singh

Chief Product Manager