Case Study: Lumen achieves lean process automation and measurable cost savings with Kissflow

Lumen automates processes the lean way

Lumen, an Australian automotive manufacturer, struggled with a hard-to-use legacy system, mostly manual workflows, dispersed data, and an inability to trigger connected sub-processes. To address these challenges, Lumen engaged Kissflow to modernize and automate its processes.

Kissflow implemented lean process automation, enabling Lumen to build more than ten processes on top of existing ones, connect applications, and track key metrics—cost savings, elimination of missing data, improved SLA adherence, faster time to approval, and reduced product setup time—producing measurable efficiency and control gains.

Lumen

Madhuri Balimane

CI/LEAN Lead