Case Study: People Operations and IT achieves resilient onboarding continuity with Kipwise

People Operations and IT launches onboarding continuity in 1 quarter with Kipwise

The customer, People Operations and IT, faced the challenge of ensuring their employee onboarding process could continue during an AI outage, preventing new hires from being stalled without access to critical policies and instructions. They partnered with the vendor Kipwise to address the risk of their "company brain" going down, which could expose sensitive material or leave employees with no reliable path forward.

Kipwise implemented a controlled continuity mode for onboarding, which utilized a small, permission-safe fallback pack for essential tasks. The solution included making the degraded mode obvious to users, routing consequential questions to named owners, protecting critical work under load, and ensuring a staged recovery process. This approach allowed People Operations and IT to maintain a reliable and secure onboarding experience during outages, ensuring new hires could complete critical immediate and time-sensitive work without interruption.

People Operations and IT