Case Study: Microsoft improves internal transfer onboarding with Kipwise AI company brain

Microsoft streamlines internal transfer onboarding in 5 days with Kipwise

Microsoft faced the challenge of ensuring secure and effective onboarding for employees transferring internally between teams. A generic orientation was insufficient, and the process often left employees with obsolete access from their old role while lacking the critical knowledge and permissions needed for their new one. This created significant security risks and operational gaps. To address this, Microsoft utilized Kipwise's AI company brain to manage this internal transfer process, or crossboarding.

Kipwise implemented a structured solution centered around a defined "transfer contract" to coordinate the role change. This involved using the AI to calculate a precise knowledge delta for the employee, revoke old access and grant new access simultaneously, and verify readiness through realistic scenario-based tasks rather than simple reading checks. The result was a safer, more efficient onboarding process where identity, access, knowledge, and practical authority were aligned before an employee began independent work in their new role, significantly reducing security risks and hidden knowledge gaps.

Microsoft