Case Study: Microsoft achieves safer AI onboarding rollback with Kipwise

Microsoft rolls back AI onboarding in 1 workflow with Kipwise

Microsoft faced a challenge in securely rolling back the automated onboarding process when a new hire did not start, as distributed system ownership hid unsafe access and misleading task statuses for days. To solve this, they implemented a state model and compensating actions with Kipwise, which provides product context for assigned reading and onboarding progress tracking.

The solution designed by Kipwise involved a ledger to inventory all onboarding side effects and an orchestration engine to freeze new actions and execute compensating actions for identity, applications, knowledge, and equipment. This resulted in a proven method to verify the pre-start footprint was gone, ensuring no active access remained and all exceptions were assigned to an accountable owner with a deadline, significantly improving security and operational control.

Microsoft