Case Study: Playground XYZ boosts team knowledge sharing with Kipwise

How Playground XYZ encourages team engagement in knowledge sharing

Playground XYZ is a mobile creative ad-tech company with teams across Sydney, Melbourne, New York, Los Angeles, London, and Singapore, and they needed a better way to organize and share knowledge across time zones. Their previous wiki solution didn’t fit their Slack-heavy workflow, so teammates stopped contributing and kept asking the same questions instead of searching for answers.

Playground XYZ chose Kipwise as their team wiki because of its strong Slack integration and features that encourage knowledge sharing in the flow of work. With Kipwise, teammates can save Slack messages as pages, search the knowledge base from Slack, and turn unanswered questions into Q&A that gets stored automatically; as a result, the team adopted the wiki more consistently and reduced repeated questions, with the added benefit of public Slack answers reinforcing the habit of searching first.

Playground xyz

Scot Liddell

Chief Operating Officer