Case Study: ZenMarket improves remote knowledge sharing and support training with Kipwise

How Kipwise helps ZenMarket share knowledge with remote customer support reps

ZenMarket Inc., an international e-commerce company specializing in proxy purchasing, needed a better way to share internal knowledge with a fast-growing, remote customer support team spread across countries and languages. Before Kipwise, they relied on Slack, Office files, Google Docs, and Bitrix24, but these methods made it hard to keep information up to date, securely shared, and searchable in both English and Japanese.

Kipwise gave ZenMarket Inc. a centralized knowledge base with multilingual search, Slack integration, and permission controls by user group, making it easier for remote reps to access the right information quickly. With Kipwise, the team reduced repeated questions to managers, improved onboarding and staff education, and used automated review reminders to keep content current.

ZenMarket Inc.

Olga Pokrovska

Operations Manager