Case Study: GitLab achieves safer new-hire equipment shipping with Kipwise

GitLab streamlines new-hire equipment shipping with Kipwise in 14-day onboarding workflows

GitLab, a company with a distributed workforce, faced challenges ensuring new hires received fully configured and functional equipment on their first day. Their existing process, which relied on a simple checklist, often presented a false sense of readiness, leading to support scrambles when devices were lost, misconfigured, or undelivered. They partnered with Kipwise to implement a more robust system for tracking equipment delivery.

Kipwise designed a state-based workflow that separated device configuration from physical logistics, tracking each step from assignment to activation with explicit ownership and evidence. The solution provided the AI company brain with safe status updates for employees while keeping sensitive data secure in source systems. This resulted in fewer day-one equipment failures, clearer exception routing for support teams, and a more reliable onboarding experience for new hires at GitLab.

GitLab