Case Study: The Haven at College improves EMR, billing, and telehealth operations with Kipu Health

The Haven at College - Customer Case Study

The Haven at College, a network supporting student mental health and recovery, faced significant operational hurdles with its existing electronic medical record (EMR) system. The platform was not scalable for growth, featured poor CRM integration leading to its abandonment, and involved inefficient, manual processes for data retrieval and billing that eroded client trust. These challenges hampered their clinical services and discharge planning. The organization turned to vendor Kipu Health for a purpose-built EMR solution to address these critical issues.

By implementing Kipu's fully integrated EMR, CRM, and Billing platform, The Haven at College streamlined its entire operation. The solution provided instant data retrieval, one-click form generation, and seamless real-time data sharing, which drastically improved efficiency and client communication. This enabled the creation of a data-driven alumni program, with client referrals now representing 20% of all new business. The vendor Kipu delivered a robust, user-friendly system that supported the organization's clinical and administrative functions, facilitating both current operations and future growth.

The Haven at College

Sumenjeet Virdee

Chief Executive Officer