Case Study: Maryland MVA reduces wait times with KIOSK Information Systems self-service kiosks

MVA - Customer Case Study

The Maryland Motor Vehicle Administration (MVA) sought to reduce customer wait times and improve service efficiency with a reliable self-service platform to handle common transactions. To meet this challenge, the MVA partnered with KIOSK Information Systems, which delivered its ARINC SelfServ™ kiosk and web-based solutions to automate service delivery.

The solution implemented by KIOSK Information Systems deployed 49 kiosks to handle 14 of the most popular transactions, processing 1.8 million transactions annually. This achieved an 85% reduction in transaction processing time, slashing wait times from 20 minutes to just three, while also accelerating revenue recognition and allowing staff to focus on more complex tasks. The kiosks' reliability was ensured by KIOSK Information Systems' remote, proactive monitoring service.

MVA