Case Study: OTC Shop saves 100+ hours annually with Kintsugi

How Kintsugi Saves Time and Money

OTC Shop, a South African e-commerce store specializing in customizable t-shirts, faced significant challenges with multi-state sales tax compliance as it expanded its U.S. operations. Their small, manual process became unmanageable, and attempts to use other solutions were unsuccessful. This tax complexity was a major obstacle to their growth, leading them to seek an automated solution from the vendor Kintsugi.

Kintsugi implemented its sales tax automation platform, which integrated directly with OTC Shop's Shopify and Amazon stores. The solution automated tax calculations and managed filings across all jurisdictions. This saved OTC Shop over 100 hours of work annually and reduced their administrative costs by 40%, allowing them to focus on product innovation and expand seamlessly into new markets without compliance worries.

OTC Shop