Case Study: Travel Book Philippines achieves paperless admin and faster audits with Kintone

Travel Book Philippines - Customer Case Study

Travel Book Philippines, Inc. struggled with heavy paper-based admin and approval processes, including 30–50 submission forms a day that required in-office signatures, making it hard for staff to leave the office and creating audit and communication challenges. The company chose Kintone after previously finding in-house system development too costly and inflexible, and used it first in call centers and accounting before expanding to admin work.

Kintone helped Travel Book Philippines go paperless, cutting daily paperwork from around 30–50 sheets to zero and reducing admin duties to two or fewer staff members. With Kintone, approval history and audit responses are centralized in the system, communication costs dropped significantly, and staff can now handle work more efficiently without needing a physical approval box.