Case Study: Mita Rika Kogyo Co. achieves faster sales prep and better information sharing with Kintone

Mita Rika Kogyo Co - Customer Case Study

Mita Rika Kogyo Co., a long-established Osaka-based medical and scientific equipment maker, needed a more inclusive, growth-ready work environment because customer information was scattered across Excel, email, and verbal updates. This created information silos, made onboarding difficult, and left sales staff spending up to 90 minutes preparing for customer visits. The company turned to Kintone as a cross-departmental information platform for its sales, maintenance, and manufacturing teams.

Kintone helped Mita Rika Kogyo centralize customer history, repair data, and sales activity so employees could find what they needed in one place and share information more easily. As a result, sales-call prep time dropped from 90 minutes to 5 minutes, duplicate data entry was reduced, and inspection follow-up improved: the customer inspection rate rose from 28% five years ago to over 50%. Kintone also helped reduce overtime and made work more predictable across the organization.

Mita Rika Kogyo Co

Jun Chigusa

Senior Managing Director