Case Study: Wells Insurance achieves 5% revenue growth and streamlined operations with Kintone

How Kintone Transformed an Insurance Company’s Operations

Wells Insurance, a specialist commercial insurance provider, was struggling with thousands of policies, heavy paperwork, renewal tracking, and communication gaps as its business grew. Looking for an economical, flexible alternative to costly traditional systems, the company turned to Kintone to help manage its complex policy and document workflows.

Kintone implemented a centralized, no-code platform for policy storage, invoicing, client tracking, and internal communication, supported by training and custom templates from the Kintone team. The results included digitizing thousands of policies, processing more than 50 ad hoc requests and about 50 debit notes per day, cutting invoice time by over 20%, and driving a MYR 3.5 million revenue increase, or 5%.

Wells Insurance

Gan Tze Keong

Co-founder