Case Study: Hisaka Works achieves streamlined customer information management with Kintone

Hisaka Works - Customer Case Study

Hisaka Works, Inc., an industrial machinery maker in Japan, needed to consolidate customer and technical information after merging business segments in its Process Engineering Division. The company was struggling with fragmented data and inefficient back-office processes, since past incidents, inspections, inquiries, and customer records were being managed in Excel and Microsoft Access, making search, editing, and follow-up work difficult.

Kintone provided a centralized, cloud-based platform to replace those tools with apps for quotation requests, incident logs, troubleshooting history, and customer databases. Built-in drag-and-drop app creation let Hisaka Works move app development from IT to end users, improving agility and collaboration. With Kintone, the company achieved better teamwork, greater project transparency, and flexible access from anywhere, and later expanded the platform to offices in China, Saudi Arabia, and South Korea to support global integration.

Hisaka Works