Case Study: Warm Heart Home Health achieves JCAHO accreditation and rapid growth with Kinnser Software

Warm Heart Home Health, Inc. Has a Successful Startup with Kinnser Agency Manager

Warm Heart Home Health, a family-owned home health agency in National City, CA, launched after receiving its state license in November 2010 and faced typical startup hurdles: out-of-pocket costs, the need to pass JCAHO/Medicare certification, and to maintain lean, efficient clinician-to-administrator communication while staff traveled. The agency needed an EMR that was affordable, easy to use, and accessible on laptops, tablets and smartphones.

Warm Heart adopted the web-based Kinnser Agency Manager early, taking advantage of a nominal pre-survey fee, fast reporting, and responsive customer support. Kinnser made survey preparation simple, helped the agency achieve JCAHO certification in May 2011, reduced time spent on documentation, and supported growth (census more than doubled to about 60) without increasing staff.