Case Study: Best Home Health & Hospice achieves 50% faster payments and streamlined clinical & billing operations with Kinnser Software

Best Home Health & Hospice Streamlines Business & Clinical Processes with Kinnser

Best Home Health & Hospice is a home health, hospice and private-duty agency based in Evanston, WY (serving a daily census of about 500). As the agency grew, paper-based documentation and manual scheduling created inefficiencies, slow billing, HIPAA risks and time-consuming searches for records during surveys.

The agency implemented Kinnser Agency Manager, a web-based SaaS EMR with onboarding, ongoing training and Kmail for secure messaging. Clinicians adopted the system quickly—submitting notes about twice as fast—while billing automation (including CAHPS reporting) saved roughly 30 hours per month and sped payments by at least 50%, reducing meeting time and giving leadership greater operational control.

Best Home Health & Hospice

Cary Pulley

Director of Billing