Case Study: Konica Minolta Business Solutions U.S.A. modernizes call center operations with Kinetic Data

Konica Minolta Business Solutions U.S.A. cuts call center training time with Kinetic Data

Konica Minolta Business Solutions U.S.A., a global technology company, faced challenges with its SAP-based call center. The system's cumbersome interface and rigid workflows forced agents to navigate multiple screens for customer information, leading to slow call times, a high training burden, and an inability to adapt to new business processes. Kinetic Data implemented its Kinetic platform as a modern experience layer on top of SAP.

The solution provided a unified customer view and streamlined workflows without replacing the backend SAP system. This resulted in faster customer interactions, a significant reduction in employee training time, and increased operational efficiency. Kinetic Data enabled Konica Minolta to extend the value of its SAP investment while modernizing the agent experience.

Konica Minolta Business Solutions U.s.a