Case Study: Fairfax County Public Schools halves IT fulfillment time with Kinetic Data's Experience Platform

Fairfax County Public Schools cuts IT fulfillment time by 50% with Kinetic Data

Fairfax County Public Schools (FCPS), a major school district with over 184,000 students, faced significant challenges in managing 250,000 annual IT service requests across 200+ locations. Their fragmented system, which relied on phone calls, emails, and paper notes, created delays that impacted classroom instruction. FCPS partnered with vendor Kinetic Data to implement the Kinetic Experience Platform to achieve both efficiency and excellence in their education technology support.

Kinetic Data implemented the Kinetic Experience Platform, which featured dynamic service catalog forms, electronic approval workflows, and integrations with existing systems like BMC Remedy. This solution automated processes and created a unified portal for service requests. The results were transformative: Kinetic Data helped FCPS cut IT fulfillment time in half, reduce approval times from days to minutes, and slash device distribution time by 85%. The district also doubled its service catalog offerings and established a comprehensive asset management system.

Fairfax County Public Schools