Case Study: Mitchells & Butlers achieves a results-driven learning culture with Kineo

Mitchells & Butlers boosts compliance to 89% with Kineo

Mitchells & Butlers sought to create an inclusive and engaging learning culture that felt like "one big family." Their existing LMS was a barrier, so they partnered with Kineo to build a next-generation learning platform that was mobile-responsive and could put social learning at the center of the experience.

Kineo implemented a solution using Totara Learn and Totara Social, creating a unified platform personified by "Mable," a relatable character who guides and motivates learners. This approach, combined with social features like points and badges, led to a massive culture shift and significant ROI for Mitchells & Butlers. Kineo's solution achieved an 89% compliance rate, a 5% increase in food quality scores from digitized menu training, and over 434,000 course completions in the first year, with learners actively requesting more training.

Mitchells & Butlers