Case Study: Inland Revenue New Zealand improves information management with Kineo

Inland Revenue shifts information habits with Kineo and 3D learning

Inland Revenue New Zealand faced challenges with its information management practices, including difficulties finding information, incorrect disposal processes, and staff operating in silos. They partnered with Kineo to develop a new, impactful learning approach to change staff behaviors and ensure compliance with the Public Records Act 2005.

Kineo's solution was to bring the client's detailed storyline to life through high-end graphics, hand-drawn characters, and 3D animation, creating an engaging and relatable learning module. The results were highly positive, with learners reporting immediate changes to their habits, such as moving files to shared drives. The module received excellent feedback for its engaging story-based approach and was credited with effectively shifting workplace mindsets and practices.

Inland Revenue